Customer Services Executive (Remote working)

(Remote working. Hours of work 1 pm - 10 pm Monday - Friday)

Salary range £28,000 - £30,000 per annum

Our client is seeking a reliable and detail-oriented candidate to support their customers across the USA and Canada.

Working hours will be approx 1pm - 10pm, weekdays only.

Job Overview

Handling customer enquiries, processing orders, and managing shipping and delivery through to completion.

Initial training will be in their Corby office before transitioning to a fully remote role.

Responsibilities

* Provide professional customer service via email and phone

* Manage and resolve customer enquiries, including small technical questions

* Accurately process customer orders and update internal systems

* Coordinate order picking, packing, and dispatch with the US warehouse

* Track shipments and resolve issues such as delays, lost items, or delivery discrepancies

* Follow strict internal procedures and maintain accurate records

* Communicate clearly with customers, couriers, and internal teams

Requirements

* Strong customer service experience

* Excellent written communication and email etiquette

* High attention to detail and accuracy

* Proficient in Microsoft Excel (sorting, filtering, formulas, lookups)

* Ability to follow structured processes and work independently

* Strong problem-solving skills, especially in logistics or delivery issues

* Experience with NetSuite (ERP) is an advantage

Qualities we value

* Reliable and highly organised

* Customer-focused with a proactive attitude

* Clear communicator and strong team player

* Able to take ownership and follow tasks through to completion

Benefits:

* Company pension

* Remote working