IT Operations Manager / IT Coordinator / IT Service Delivery Coordinator ITO / ITOM - £60,000

London, West End | Hybrid (3 days in the office, 2 from home)

An Engineering / Energy company is seeking an IT Operations Manager to join its London team on a hybrid basis, with 3 days in the office in the West End and 2 days working from home.

This is a hands-off management role, although a good general understanding of Office 365 and Azure would be useful.

You will ideally have experience in some of the following areas:

• Managing an outsourced IT service provider
• Coordinating BAU incidents, escalations, and service reporting
• Managing or working closely with internal IT teams across Europe and the US
• Reviewing and improving processes and SLAs
• Operating within structured IT service processes, including incident, change, and service reporting
• Running service reviews and ensuring service performance is monitored effectively

Package

• Fixed-term contract initially for 12 months
• Strong possibility of becoming permanent
• Salary: £60,000

This opportunity would suit someone with a solid IT background who has moved into IT management or IT service delivery, or someone with team leadership experience who is ready to step into an IT management role.