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Date Added: Fri 16/09/2022

Fire And Flood

Newcastle Upon Tyne, UK
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Job Type: Permanent, FullTime

Salary: £23,000 - £27,000 per annum

03101 Fire and Flood Damage Restoration Field Based Middlesbrough or Newcastle £23,000 - £27,000 pa

Do you have fire and flood experience?Do you drive?

Job Title: Fire and Flood Technician Location: Middlesborough or Newcastle Postcode: TS1 5DD or NE1 7DFType: Full Time Permanent Field based Salary £23,000 - £27,000 pa


To undertake Fire damage and accidental damage restoration projects (cleaning and sanitising

as appropriate), ensuring customers receive excellent service whilst managing claims costs and expenses within the scope of the insurance policy.

Effective day to day management of instructions under your control; excellent communications with policyholders and any other relevant individuals

Working closely with the First Response, Surveying and Claims teams to ensure that all instructions are acted on in a timely manner and in line with any KPI or SLA as required

Undertaking onsite inspections, Cleaning of fire damaged buildings and contents. Removal of debris.

To ensure that works are carried out and completed in the shortest period possible and maintained as such until the claim is concluded

Maintain claim files to a very high standard ensuring that all documents, photographs, and communications are accurately recorded in chronological order for audit, complaints analysis and client review

Undertaking triage assessments and reporting accordingly.

Working in a team

Working within the team to ensure that the claim is progressed efficiently and within the scope of the insurance policy.

To work whilst maintaining safe working conditions in line with Health & Safety requirements and regardless of location

To ensure that all company property is kept clean, tidy, and maintained to the correct safety standards

To wear corporately identified clothing provided as required by the business.

Preparing reports as required.

To undertake any training or CPD or as required by the business

To work on an on call or shift-based rota ensuring business needs are met

Ideal experience

Full driving licence with no more than 3 points

Health and Safety training


Previous experience of working in construction and/or building works ideal but not essential.

Basic computer knowledge


Knowledge of the Insurance claims process

Previous experience within damage restoration

Asbestos awareness

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