Tenant Liaison Manager - Essex

Part Time, 6 Month Fixed Term Contract

****Salary £35K - £48K (FTE), Part Time hours (3 days a week), supportive team****

Our client is a leading PFI investor with a large portfolio of property looking to recruit a part time Tenant Liaison Manager on a 6 month fixed term contract to support the portfolio manager with the development and maintenance of positive tenant relations.

On offer is a salary of £35K - £48K (FTE), pension and a highly regarded supportive team who are committed to developing their own people.

Main responsibilities:

• Act as main point of contact for the tenants, dealing with day to day queries, resolving issues and escalating as appropriate.
• Arrange and chair tenant meetings, providing feedback and taking ownership of action points.
• Compiling regular management reports
• Co-ordinate tenant requests, tracking variation consents and liaise with the CRM/SORM
• Coordinate and support tenants with new work requests, assisting them with the approvals process
• Manage room bookings
• Ownership of the administration of the tenant and site user feedback surveys
• Responsibility for the maintenance of the site handbooks
• Record, monitor and reduce any health and safety risks in the site.

Education and skills:

• 2 years experience in Facilities Management and/or appropriate qualification in Site Management and/or Facilities Management (BIFM level 3 or above) above).
• Excellent communicator, both verbal and written
• Organised and able to prioritise workload
• Ability to build effective working relationships with a variety of stakeholders
• Able to work independently and within a team