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Date Added: Mon 01/05/2023

Service Desk Representative

Crewe, CW1, UK
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Company: MANPOWER

Job Type: Permanent, FullTime

Salary: £19760/annum bonus, 33 days annual leave

We have partnered with a leading global technology company who have its headquarters in the United States, with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.

Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.

Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time.Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance. In return you will benefit from:-

Full training
A starting annual salary of £19,760
Genuine opportunities for progression/development with progression earnings that could be up to £23,000
Annual Performance Bonus
Generous 33 days annual leave (inc. Public Holidays)
Monthly incentives / competitions
Free on-site parking
Shift allowance (where applicable)
Access to over 5,000 in house training courses when you join the MyPath programmeWhilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.

All we ask is that you:

Have excellent customer service skills / experience (empathy / problem solving & analysis / positively / communication)

We operate a hybrid working pattern with a mixture of home working and working on site. During your 3 month probation period you will be expected to work out of the office most days to aid with training.

Sound like the perfect role for you? Apply here today
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