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Date Added: Mon 01/05/2023

Service Desk Representative

Crewe, CW1, UK
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Job Type: Permanent, FullTime

Salary: £19760/annum bonus, 33 days annual leave

We have partnered with a leading global technology company who have its headquarters in the United States, with an office in Crewe, to recruit a team of passionate and flexible service desk representatives.

Our Client provides communications, network services, security, cloud solutions, voice and managed services to customers worldwide. As a member of the service desk team you will support customers via telephone and email to deliver 1st line support to resolve customer issues.

Our focus is very much on providing a high quality, right first-time service, not high volume, low engagement calls.

Our office is open Monday - Sunday and candidates should be fully flexible to cover various shift patterns during this time.Although weekend work is expected, normally you would only work 1 in 3 weekends. Full visibility of the rota will be given and you can see your shift pattern up to 8 weeks in advance. In return you will benefit from:-

Full training
A starting annual salary of £19,760
Genuine opportunities for progression/development with progression earnings that could be up to £23,000
Annual Performance Bonus
Generous 33 days annual leave (inc. Public Holidays)
Monthly incentives / competitions
Free on-site parking
Shift allowance (where applicable)
Access to over 5,000 in house training courses when you join the MyPath programmeWhilst experience in a similar role would be advantageous, what really matters is your enthusiasm, ability and willingness to learn.

All we ask is that you:

Have excellent customer service skills / experience (empathy / problem solving & analysis / positively / communication)

We operate a hybrid working pattern with a mixture of home working and working on site. During your 3 month probation period you will be expected to work out of the office most days to aid with training.

Sound like the perfect role for you? Apply here today
Apply Now