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DATE ADDED: Tue 09/10/2018

Order Fulfillment Specialist

Los Angeles, USA


Job Description

A profitable and expanding, quality-minded vitamin company located in Los Angeles, California is searching for an excellent Order Fulfillment Specialist.


Department: Customer Service

Reports to: Customer Service Manager

Job Duties:

  1. Handles the processing of direct to consumer orders; takes orders by noting all applicable discounts, shipping details and delivery dates.

  2. Interacts with direct to consumer customers through email, phone and vendor portals.

  3. Enters orders into the ERP and or EDI software systems to create orders, invoices, and acknowledgements, while ensuring that all proper discounts and special pricing have been correctly applied.

  4. Utilizes the company’s phone system and all its relevant functions. Additionally, stays up to date on all the company’s products and services.

  5. Prepares all necessary shipping and order documentation. Relays all vendor shipping instructions, delivery dates and requests to the Freight, Picking and Shipping Departments in a timely manner.

  6. Reviews and monitors customer accounts for any changes and/or discrepancies.

  7. Follows up with customers to resolve problems and/or answer any additional questions or inquiries they may have. Additionally, will escalate customer/purchase orders to management as necessary.

  8. Communicates with the Shipping and Inventory Departments on allocation of inventory and shelf life of products.

  9. Investigates credit requests, short ships, and verifies their validity.

  10. Receives and documents customer returns, damaged products, expired products and miss-shipped products.

  11. Processes orders with minimal errors. Ensures all tasks are completed in a timely manner such that deadlines can be met.

  12. Maintains confidentiality of all customer and company accounts and its relevant information.

  13. Performs any other duties as may be assigned by the Manager.

Job Requirements:

  1. Bachelor’s Degree required.

  2. Previous customer service with knowledge of Accounting concepts

  3. Strong verbal communication skills.

  4. EDI experience preferred.

  5. Excellent data entry skills (Please include speed and accuracy scores).

  6. Ability to multi-task, prioritize responsibilities and detail oriented

  7. Strong follow through and organizational skills

  8. Proficiency in Microsoft Office programs required, particularly Excel

  9. Adaptable in a fast-paced environment.

  10. Excellent work ethic

  11. Local candidates only (Los Angeles, CA location)

  12. Must be agreeable to posted wage.

Job Status: Full-Time, Non-Exempt

Schedule: Monday through Friday (Hours TBD)


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to occasionally alternate between sitting and standing positions. The employee frequently is required to reach with hands and arms, use hands and fingers to handle controls, computer and mouse; talk and hear. The employee is occasionally required to walk, stand, stoop, and lift as required to file documents or store materials throughout the work day. Specific vision abilities required by this job include close vision and the ability to adjust focus. Proper lifting techniques required. May include lifting up to 25 pounds on occasion.

We are an equal opportunity employer.

Company Description
Dietary supplement distributor.

Role: Order Fulfillment Specialist
Job Type:
Location: Los Angeles,

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