The Service Writer is in constant contact with our customers and vendors; the ideal individual must have a positive and motivated work ethic with a proven track record. This position under the direction of the Service Manager ensures that equipment and parts are available for purchase and repairs, customers receives all the necessary information on the status of their equipment, filing warranties, coordinate the process of receiving and processing work orders through the entire process.
We continue to provide exceptional customer service to all our customers and we are looking for the right person that values our customers.
Provide information about products and services
Handle customer inquiries and complaints
Work with technicians and customers to identify required maintenance
Advises customers on necessary/suggested services, and complete customer authorizations
Computes cost of repairs and replacement parts
Contact customers on equipment status (parts, additional cost, pick up, storage fee, etc.)
Document and update customer records based on interactions and progress on repairs
Perform final inspection of the equipment
Ensure availability of products and services by updating contracts, and renewing dealership status
File warranty on repairs with manufacturers
Track product use and sales, and reconcile inventory
Purchase stock (whole goods and parts)
Provide a safe, clean, and positive environment for employees and customers; ensure the building, vehicles, and equipment is functional and appropriately maintained
Ensure the shop has all materials and tools required for daily operation
Monitor Service Department processes and intervene where necessary to keep productive workflow; move work orders through creation, triage, repair, and completion stages
Requirements and skills
Exemplary customer service skills are a must
Excellent written and verbal communication skills
Excellent problem solving/resolutions skills
Previous experience as a Service Writer/Advisor a plus
Knowledge of Outdoor Lawn Equipment a plus
Experience with google drive (docs and sheets)/Microsoft Office a plus
Compensation: $13 per hour and increases with training
Work in an office environment and in the service area. May work beyond regular shift hours and on Saturdays. Exposure to noise, chemical fumes (oil, gas, carburetor cleaner etc.), and working with moving and sharp objects.
Benefits: Eligible for paid time off, medical insurance, paid holidays, and company sponsored wellness option
AA Power Equipment, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, AA Power complies with applicable state and local laws governing nondiscrimination in employment.
AA Power Equipment, Inc is a family owned and operated business located in Roswell, GA. The company has been in business since January 2005. We repair lawn mowers and other small engine equipment; and sell outdoor lawn equipment, parts and components. We are a growing company that seeks to provide the best customer service experience in the Atlanta area.
Role: Service Co-ordinator
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