• Annual Salary: £29k - £33k
• Location: Penarth, Hybrid (2 days in office)
• Job Type: Full-time

Join my client's award-winning team at a leading financial planning and discretionary investment management house. We are seeking a high-calibre Planning Support Administrator who is passionate about providing exceptional customer service and thrives in a dynamic environment. This role is an excellent opportunity to be part of a company that values its culture and has been recognized for its outstanding work environment.

Day-to-day of the role:

• Prioritize customer satisfaction in every task, ensuring an excellent level of service.
• Learn and integrate core values and knowledge of our products/services into daily activities.
• Efficiently manage the onboarding of new clients and servicing existing clients.
• Build and maintain effective relationships with customers, advisers, and paraplanners within your immediate POD.
• Contribute positively to team morale and energy, demonstrating strong teamwork skills.
• Communicate effectively with clients through various mediums such as telephone and email.
• Participate in projects within the business as needed, showing initiative and a willingness to challenge the status quo.

Required Skills & Qualifications:

• Experience in a financial planning environment.
• CII or RO part-qualified preferred.
• Familiarity with investment products such as ISAs, Pensions, and Bonds.
• Proficient in using CRM systems.
• Demonstrated ability to work effectively as part of a team.
• Proven track record of delivering excellent customer service.
• Self-motivated with a strong commitment to personal development.

Benefits:

• Up to £33k depending on experience
• Hybrid working model with flexibility in work patterns - 2 days a week in the office
• 25 days’ holiday plus bank holidays.
• Life assurance and income protection.
• Pension scheme.
• Access to a flexible benefits platform.
• A supportive and fun work culture that promotes personal and professional growth.

If you are driven, organized, and ready to contribute to a team that values excellence and customer service, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position. We look forward to hearing from you!

SynonymsClient support, Client delivery administrator, Financial Planning Assistant, Financial Administrator