Job Description:
We are searching for a Parts & Aftersales Advisor to join a growing team at a reputable garden machinery distribution company based in Swindon. This role will start following a successful interview.

Key Responsibilities:

* Assist customers, including members of the public (B2C) and trade clients (B2B), over the phone and online with parts inquiries.

* Identify and recommend the correct parts based on customer needs.

* Provide technical support and troubleshooting assistance.

* Upsell additional products and services when appropriate.

* Handle customer complaints and returns professionally.

* Process sales transactions using our premier stock system.

* Prepare invoices, quotes, and purchase orders.

* Coordinate with suppliers and service technicians for part orders.

Requirements:

* Experience in lawnmower, garden machinery, or automotive parts sales (preferred but not essential).

* Excellent communication and customer service skills.

* Ability to use parts lookup software and online catalogues.

* Basic computer skills (MS Office).

* Strong attention to detail and problem-solving skills.

Pay and Hours:

* Monday to Friday, 08:30-17:00

For the successful candidate in this field, there are progression opportunities within the department. This role is ideal for candidates looking for a new career path with previous experience in customer service or parts advising. Full training is provided. A technical background in small engines, lawn equipment, or mechanics is preferred but not essential. Experience in a similar role is also beneficial.

Job Types: Full-time, Temp to perm

Benefits:

* Company events

* Company pension

* Employee discount

* Free parking

* On-site parking