Team Leader

Service: Outreach

Location: Kensington and Chelsea

FTE Salary: £30,361

Department: Mental Health

Permanent

Full-time

About the Service / Department

Our service enables Royal Borough of Kensington & Chelsea residents to avoid, and in particular to reduce the need for, prolonged hospital admissions and long-term dependency on mental health services. We promote recovery and prevent social exclusion among service users with mental health support needs. This service deliver community based, person-centred and holistic support to service users who are aged over 18, who have a severe and/or enduring mental health needs and living in the Royal Borough of Kensington and Chelsea.

The overall aim of support provision is preventing hospital admissions and facilitating earlier discharge, promoting recovery, social inclusion and helping service users to maximise their independence and wellbeing, access to employment, training, and other mainstream activities.

The service operates Monday to Friday 09.00 - 17.30, excluding bank holidays.

KEY RESPONSIBILITIES

· To lead, motivate and empower the team to effectively deliver community based, person-cantered and holistic support to service users.

· Responding to complex casework queries and enquiries, attending meetings, building networks and partnerships across Hestia, RBKC, and beyond as appropriate.

· To lead, develop, motivate, and support the team to meet diverse needs of service users, achieve the service objectives and deliver Hestia's vision. To monitor staff performance and address in a timely manner.

PERSON SPECIFICATION

· An understanding of the needs, perceptions & engagement of service users with mental health needs; including those who are not engaged with services.

· Experience of supporting service users to develop skills required for independent living and address their broader needs by enabling access to other support and advice services.

· Experience of implementing a co-production model of involvement with users meeting their cultural needs.

· Experience at using local mechanisms in place to gather users feedback and meaningfully involve them in service delivery.

· Ability and experience of managing a service within budget.

· Excellent knowledge of Housing, Community Care, Mental health, Health and Safety and welfare benefits legislation.

· Ability to positively promote the organisation at external events, including delivering presentations and creating marketing material.

· Experience of implementing and maintaining good Equality & Diversity practice.

· Able to use computer systems to create accurate reports and able to assess and audit staff ability to use computer systems to record client data accurately and to a high standard.

· Encourage and promote a multi-agency approach of working to ensure the needs of the service users are met to a high quality which will include working in partnership with a range of care and support agencies within a support planning framework.

· Working with the referral agencies to ensure that all referrals to the service are acknowledged, assessed, allocated to appropriate support workers, reviewed and closed within agreed time frames