General duties

• Technical assistance of our products and systems generally as follows, both on site and phone / email support: -

o As per customer / sales staff requests.

o As per received enquiries provided by others.

o Consultant specified projects in conjunction with our sales staff.

o As per requests from distributors.

o To assist other engineers and / or service partners.

Specific tasks

• Provide telephone, email and site support for our systems and products.

• Provide telephone, email and site support for GIH systems and products.

• In the case of GIH products, provide assistance to our spare parts staff to facilitate ordering of the spare parts with the relevant factory.

• This role will require site or customer visits -

o To assist sales staff with customer technical support.

o Commissioning of our systems and products.

o Technical assistance, including troubleshooting, installation / configuration support.

• Liaise with EU factories, Japan and Germany as required.

• Keep an accessible database of technical literature, including, service, technical, spare parts, operational and installation manuals

• Create product technical comparisons as required.

• Attend external training as required e.g. factory or elsewhere.

• Complete questionnaires in the research and development of new products.

• Assist keeping the training rooms and equipment up to date with new models.

• Assist with training videos, ideas, material and taking part.

• Process and investigate returned units and accessories / spare parts, including troubleshooting on refrigerant circuit or electronic circuit, by completing diagnostic work and building rigs.

• Rework and inspect units at our warehouses.

• Know how to safely handle all hazardous substances, including, refrigerant, oil and cleaning chemicals, disposing of them correctly.

• Any other reasonable tasks the company requires you to undertake