Admin Support

• Hourly rate: £16.77 per hour PAYE
• Location: London SE1
• Job Type: Full-time temp till December 2026

We are seeking a Support Officer to join a dynamic team within the FRA Delivery Team. This role is crucial for enhancing customer liaison and satisfaction, continuous improvement, and effective delivery of services. The Support Officer will play a key role in supporting various programmes and ensuring effective communication with residents throughout the service delivery process.

Day-to-day of the role:

• Provide back-office support to the Surveying & Voids Team.
• Support the delivery of various programmes and ensure effective resident liaison.
• Develop and maintain relationships with internal and external stakeholders to support our customers.
• Advise and support customers in resolving their queries and issues, ensuring proactive resolutions are identified.
• Update and maintain systems/records to ensure information/data is kept up to date and accurate.
• Follow health and safety policies and procedures to ensure safety in the workplace.
• Provide support to various teams within the service, dealing with routine enquiries in a professional manner.
• Manage enquiries and requests for service via telephone, computer, and other communication means.
• Support teams with preparing project programmes using Microsoft Project and Excel to track projects from inception to the end of the Defects Liability period.
• Ensure continuous communication with customers, keeping them updated on progress and managing their expectations.
• Set up and maintain databases, spreadsheets, and systems as required.
• Arrange meetings and training seminars, prepare meeting rooms, and organise required equipment.

Required Skills & Qualifications:

• Ability to work independently, exercising good initiative and judgement.
• Excellent written and verbal communication skills.
• Proven time management and prioritisation skills.
• Experience in delivering excellent customer care and valuing diversity.
• Proven attention to detail and ability to work on a variety of tasks simultaneously.
• Ability to work under pressure and meet deadlines and targets.
• Demonstrable experience in administrative roles, including keyboard, telephone, IT, and working with databases.
• Experience in raising, monitoring, and recording work orders through a relevant housing/repair management system.
• Experience in coordinating and following up on work programmes.
• Experience in investigating and reporting on numerous sources of data.
• Experience in dealing with a wide range of people including clients, staff, contractors, and external agencies.
• Some experience with high-profile legal cases.
• Experience in diary management and appointment scheduling.

To apply for the Support Officer position, please submit your CV detailing your relevant experience.