Our client, a freight forwarder is looking for a Freight Forwarding Operator to join their office in Feltham.

* Completion of end-to-end forwarding activities as the individual role requires.

* Follow strict and time sensitive SOP's/KPI's to ensure compliance.

* Work closely with internal and external customers.

* Focus on customer service.

* Use of Cargo Wise /MS office as requested.

* Ensure invoicing, job costing, milestone are updated within the required timeframe.

* Month end department compliance

* Customs Entries

* Cost control

* Assist team colleagues where required.

* Ensure all reports including internal and customer specific are completed within the deadline.

* Resolve queries from customers and suppliers.

* Ensure Best Practice models are adopted.

* Work closely with the Operations manager for Internal and external rates reviews.

* Remain in contact with customers and suppliers to maintain relationships.

* To take part in customer reviews when required to build up visibility and relationships with customers.

* Assist sales and management with customer development.

* Maintain clean desk policy.

* Operate within companies QA system.

* Any other tasks as directed by their supervisor or Line Manager