Central Recruitment is currently recruiting for an Enhanced Housing Officer, to work in the Islington area. The service supports people who are homeless, have mental ill health, learning difficulties and multiple needs to move on and lead independent lives.

The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9:30AM - 5:30PM. Temporary cover is required for 2 months (until the end of September), with the possibility of extension. The pay rate is £15.20 per hour, with £1.83 holiday pay, totalling £17.03 per hour.

Please note; you'll be based at the hub in Islington and will be visiting tenants homes in the community (properties are a walk or bus ride from the hub)

In this position, you will be expected to;

* Work with vulnerable tenants to enable them to sustain their tenancy and participate in their community

* Be responsible for working a caseload of 25 tenants within a locality

* Identify individual tenancy needs through assessment and an identified Housing Plan detailing risks, needs and move on plans

* Provide a weekly housing management drop in at the organisation's hubs

* Ensure tenants apply for benefits where eligible, and signpost tenants to information on how to maximise income

* Record and monitor any breaches of tenancy agreement and work proactively and within procedures to resolve them

* Liaise with housing officers, the finance and adult learning departments to provide effective prevention and management of rent issues, escalating where necessary

* Liaise with colleagues to ensure void targets are met and properties are let within agreed timescale

* Assist in the moving in/out process.

* Ensure tenants understand their rights and responsibilities in their occupancy agreements.

* Deal with complaints, nuisance and tenancy disputes as they arise. Work with tenants to promote self-help and mediation approaches to dispute resolution

* Inspect and order furniture, assisting tenants where they are able to do so. Recharge former tenants where applicable.

* Carry out regular building inspections, helping tenants to report repairs.

* Carry out H&S and fire checks and assessment, liaising closely with others to ensure that follow up actions are completed

Please note; this role involves lone working

To apply for this role, you must have;

* Experience working with mental ill health, learning difficulties, homelessness and/or people who have alcohol related problems

* An understanding of the particular wellbeing needs of minority ethnic groups

* Experience of tenancy sustainment, rent collection, housing management and anti-social behaviour

* Good verbal, written & positive interpersonal communication skills, ensuring stakeholders are treated with respect and dignity

* Experience helping people to find their own solutions to engrained challenges

* Ability to manage, plan and take responsibility for your own caseload

* Knowledge and understanding of voids, income and rent arrears

* Experience of ordering and assessing repairs

* Knowledge and experience of Health & Safety and fire alarm testing

* Ability to be positive, resourceful and resilient when working in challenging environment

* Good computer literacy including the ability to use Windows applications, word processing and database packages. This also includes the ability to use the internet and to draft and send e-mails

Candidates must confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.

Further requirements:

In order to register with Central Recruitment Services for temporary agency work, candidates must meet the following criteria:

* Current valid right to work in the UK

* Minimum 12 months' of paid experience in a front line social care role within the last 3 years* (unless recruitment criteria states otherwise)

* A fully enhanced DBS either registered on the DBS update service or issued within the last 12 months, or willingness to apply for one through Central (at a cost of £60)

* Employment or education history to cover the last 5 years which can be verified through the referencing process

How to apply:

If you feel that you fully meet the above outlined criteria for this role and would like apply for this post, please forward your CV for consideration.

*Please note the outlined experience is the 'minimum' first stage criteria, and we will therefore be unable to consider your application unless you are able to demonstrate a relevant work history in line with this position