Regional Customer Account Manager

London & South-West

£40,000 - £45,000 plus company car & excellent benefits

FUNCTION

Become a main point of contact between Major Account/Client and Company, maintaining the highest standards of delivery service to the company's internal and external customers. Provide technical consultation either by phone, web or face to face; work with Franchisees, Operations; Equipment, Construction Department and the Service Companies.

This role covers the South-West - as far as Salisbury and the London Region. This will require travel to Client sites 3-4 days per week.

RESPONSIBILITIES:

Customer Contact:

* Visiting Client's sites as required

* Produce firm schedules and timelines

* Gather future business information

* Discuss and resolve open issues

* Act as primary contact for Customer issues and outstanding account balances

* Communicates internally with all Departments e.g. Engineering, Manufacturing, and Purchasing

* Answers regarding customer questions regarding sales contracts, resolving any issues

* Verify order integrity for entry in computer

* Prepare and distribute sales contracts and other correspondence with Customer

Order Fulfillment Process. New Site & Remodel Sales:

* Gather information (equipment selection) for Customer Site Order

* Make necessary changes to Equipment Order

* Follows up with customer to obtain sales orders

* Invoice contracts

* Ensure timely release of sales orders and contracts to meet customer requirements

* Manages projects through the various steps from start to completion

* Managing Excess and Obsolete issues

Shipping:

* Communicate shipping information and timelines to internal staff

* Investigate better methods of shipping and delivery

Installation:

* Communicate job-site requirements

* Visit and inspect sites as required

* Communicate any installation issues to internal departments

* Answer Installers requests and/or help resolve problems and issues

* Arrange shipment of necessary items to complete installation

* Communicate and resolve Customer issues

* Follow-up on open issues to assure completion and customer satisfaction

Resupply

* Technical Sales / selection consultations

* Promotion of Company as a resupply partner

* Communicate and resolve Customer issues

* Follow-up with Customer to ensure satisfaction