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Date Added: Sat 11/09/2021

Senior IT Support Specialist

Louisville, KY, US
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Company: KFORCE TECHNOLOGY

Job Type: Permanent, FullTime

RESPONSIBILITIES:

Kforce has a client seeking a Senior IT Support Specialist in Louisville, KY. This is an onsite role supporting local and remote employees. Key Tasks:
  • Senior IT Support Specialist will install, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal workstation performance
  • Act as escalation for advance technical issues
  • As a Senior IT Support Specialist, you will act as a liaison between Operations/Engineering and Service Desk Technicians/End users
  • Remotely Troubleshoot incidents using technical and investigative procedures to provide a resolution for end users
  • Maintain appropriate stockroom level by adhering to procurement and asset inventory process
  • Lead large scale projects for region or department
  • Senior IT Support Specialists act as a mentor to senior and junior staff
  • Maintains best practices regarding incident/request/problem management
  • Senior IT Support Specialists complete ticket logging/classification/categorization correctly and efficiently
  • Develop and maintain Quality Control processes to ensure proper procedures are defined and being followed


Job Requirements:

REQUIREMENTS:

  • Strong Customer Service, collaboration, and communication skills
  • Technical knowledge of Audio Visual and Conference technology a big plus
  • Working knowledge of Service Management (ITIL) and use of ServiceNow
  • Disciplined approach to following operational processes
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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