Our client is a leading boutique hotel operator in the Lake District. They are currently looking to recruit a dynamic and dedicated Hotel Manager to support the General Manager and oversee the day-to-day operations and ensure a superior guest experience. This pivotal role demands a meticulous eye for detail, exceptional organisational skills, and a passion for exceeding guest expectations. Under the guidance of the General Manager, and as the face of our hotel, you will embody our commitment to high standards and lead a team dedicated to excellence.

Key Responsibilities

People Management

* Inspire and lead a team to deliver outstanding hospitality.

* Empower staff to anticipate and meet guest needs with autonomy.

* Conduct regular training and development to uphold first-class service levels.

* Maintain effective communication through regular meetings and briefings.

Product Management

* Ensure consistent delivery of high standards across all departments.

* Maintain a safe, clean, and inviting environment.

* Continuously seek ways to enhance the guest experience.

* Support company initiatives and uphold service excellence in all areas.

Process Management

* Oversee daily operations efficiently and effectively.

* Ensure compliance with health, safety, and HR procedures.

* Collaborate with the Executive Chef to optimise F&B operations.

* Stay informed of and communicate hotel updates and changes.

Profit Management

* Control operational costs and manage budgets proactively.

* Ensure accurate stock control and resource planning.

* Optimise staff rotas to meet wage percentage targets.

* Report and investigate any accounting discrepancies.

Skills and Qualifications

* Proven experience in hotel management or a similar leadership role.

* Strong commercial and financial acumen.

* Ability to train, develop, and retain a high-performing team.

* Excellent communication and interpersonal skills.

* Proficiency in IT systems and knowledge of Rezlynx is an advantage.

* Familiarity with relevant legislation (Food Safety, Health & Safety, Liquor Licensing).

* Outgoing personality with a passion for customer service