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Date Added: Sat 12/02/2022

Customer Account Representative

Glasgow, G2, UK
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Company: ESCAPE

Job Type: Permanent, FullTime

Escape are working with a Supplier to the Drinks Industry who are looking to appoint an Customer Account Representative. Our client has exciting plans for growth and will be moving to a purpose-built site in the next 12-18 months. To support this growth they are looking to grow their Customer Account Representative Team.

The Customer Account Representative will work closely with the Prestigious Clients and will be responsible for all of their supply needs. They will build key relationships with the Buyers/Material Planners:- understand their forecasts, manage all their orders from receipt to delivery and be involved in any NPI's.

Responsibilities of the role will include:

Create sales orders from customer forecasts and ad-hoc order requirements
Generate customer call-offs to meet delivery dates and follow orders through to delivery
Build strong working relationships with key stakeholders (material Planners/Buyers) at customers production sites
Work closely with internal stakeholders - Key Account Manager, Customer Service Manager, Planning, Procurement, Production and Warehouse.
Deliver against appropriate KPIs: on time and full (OTIF), turnover, profit and stock management
To prepare estimates/ quotations in conjunction with the Key Account Manager and Technical Manager for new and existing productsExperience and knowledge required for the role:

Previous experience of working in a similar customer focussed role within manufacturing, packaging or print
Positive attitude and ability to build strong working relationships with customers and colleagues
A solver of problems
Understanding of Supply Chain - forecasting and planning
Time management skills and the ability to prioritise workloads
Understanding of expediting and working to deadlines
Strong Systems and Excel knowledgeThis role will be based in Glasgow and the new site will be based in Cumbernauld so the successful candidate must be commutable to both locations.

To discuss this opportunity in more detail, please send your CV today
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