Job Opportunity: Service Coordinator - Fire, Security & Electrical Services
📍 Location: Birmingham (Garretts Green)
📅 Department: Service Operations
📈 Reports to: Service Centre Manager

Join a Leading Life Safety & Security Provider:

Are you an organised, proactive, and customer-focused individual looking for a dynamic new challenge? Our client, a market leader in fire protection and security systems, is seeking a Service Coordinator to support their Midlands-based operations.

As the central point of communication between clients, engineers, and internal teams, you'll play a vital role in delivering exceptional service and operational efficiency. This is a fantastic opportunity to contribute to a thriving team and grow within a well-established, fast-paced business.

What You'll Be Doing:

*

Coordinate Engineer Schedules: Organise visits for routine servicing, urgent call-outs, remedial works, and inspections.

*

Customer Liaison: Be the first point of contact for clients—handling queries, resolving issues, and managing expectations.

*

Maximise Efficiency: Allocate workloads strategically to optimise field engineers' time and meet daily and weekly revenue targets.

*

Ensure Compliance: Track completed jobs, review engineer reports, and ensure service standards and regulations are met.

*

Manage Subcontractors: Arrange and monitor subcontracted work, maintaining alignment with service level agreements.

*

Support Admin Processes: Keep the service management system up to date, create work orders, and assist with reporting for finance and management teams.

What We're Looking For:

*

Strong communicator with a confident and professional manner.

*

Highly organised with the ability to prioritise, multitask, and meet deadlines.

*

Proficient in Microsoft Office (Word, Excel, Outlook).

*

Calm and adaptable in a fast-moving, reactive environment.

*

A team player with a proactive, solution-focused approach.

*

Customer service-focused with a keen eye for detail and accuracy.

*

Comfortable working with data, KPIs, and digital scheduling systems.

Preferred but Not Essential

*

Experience in the fire and security industry.

*

Familiarity with service management systems and technical reports.

*

Knowledge of engineer workflows and parts coordination.

Why Join?

*

Competitive salary and development opportunities

*

*

Friendly, supportive working environment

*

Career progression in a growing, respected company

*

Flexible and collaborative team culture