Pyramid8 looking for a highly organized and process-driven Works Co-ordinator to support the delivery of small-scale projects and reactive works. This role is ideal for someone with helpdesk and customer service experience who thrives in a fast-paced environment and is confident managing multiple tasks and client communications.

Key Responsibilities

* Support the Project Manager in coordinating and delivering small project works and reactive callouts.

* Log and manage reactive jobs, ensuring accurate updates across customer portals and internal systems.

* Handle some out-of-hours (OOH) calls and liaise with engineers to ensure scheduled works are completed smoothly.

* Maintain clear and professional communication with clients via phone and email, providing timely updates and resolutions.

* Follow structured processes for job logging, client updates, and documentation.

* Assist with administrative tasks including raising purchase orders, processing invoices, and preparing quotes.

* Monitor project timelines and escalate delays or issues as needed.

* Maintain accurate records and documentation for all project activities.

* Collaborate with internal teams to ensure smooth handover and completion of works.

Requirements

* Previous experience in a helpdesk or customer service role, ideally within a fast-paced environment.

* Strong administrative skills with proficiency in Microsoft Office (Word, Excel, Outlook).

* Understanding of purchase orders, invoicing, and quoting processes.

* Excellent telephone manner and written communication skills.

* Ability to follow structured processes and work under pressure.

* Experience managing customer portals and logging reactive works.

* Flexibility to handle out-of-hours queries and coordinate with field engineers.

Desirable

* Experience in project administration or coordination.

* Familiarity with scheduling systems or job management software.

* Knowledge of facilities management or service delivery environments