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Date Added: Thu 05/05/2022

IT Desktop Support Analyst

Leicester, UK
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Company: ROBERT WALTERS

Job Type: Permanent, FullTime

Salary: £25000 - £30000/annum

Robert Walters is engaged with a Global Services business, which specialises in providing expert services across multiple business units with a true global presence. A true market leading billion-pound organisation, who are recognised as true industry leaders.

As part of continued growth across Global Infrastructure, they are now in process of expanding their desktop support environment in their Leicester offices. As such, they are keen to appoint an IT Desktop Support Analyst, paying a salary range of £25,000 to £30,000 plus bonus and benefits.

As an IT Desktop Support Analyst, you will help support the technical infrastructure, whilst working with end users. You will ensure the upkeep of system performance and troubleshooting incidents. Providing both escalation and fault resolution.

IT Desktop Support Analyst - Responsibilities:

Provide hands on IT technical support
Manage 2nd and 3rd line support of incidents across desktop
Troubleshoot wireless and LAN issues
Support: PC, Thin Clients, Laptops, Tablets
Manage assigned incidents
Follow change management process
Experience of supporting a multi-site environment

IT Desktop Support Analyst: Experience

Experience in any of the following areas:

MS Windows 7/10
MS Office 365
Windows Server 2008/2012
MS Active Directory
Citrix XenApp (basic support)
Citrix ShareFile
Cisco WAN/LAN.WLAN
PC, Laptop endpoint and Thin Client
The permanent opportunity for an IT Desktop Support Analyst, will pay a salary range of £25,000 to £30,000 plus bonus and benefits. This is an opportunity to work for a Global NYSE listed business, which is expanding their technical infrastructure estate.

The opportunity will offer exciting career opportunities, with promotions, dedicated career progression, training, and certifications.

For more information, please apply with an updated CV contact Dhaya Uppal on (phone number removed) / (url removed)
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