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Date Added: Tue 17/01/2023

Customer Services/ Administrator

Trench, TF1, UK
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Company: MAJOR RECRUITMENT TELFORD

Job Type: Permanent, FullTime

Salary: £11 - £11.65/hour

My client is currently recruiting for an experienced temporary Customer Services/ Administrator this is a temporary position for March 2023 - May 2023

Working hours 8.30am - 5pm - lunch break 30 minutes Monday to Friday

Pay rate - £11 - £11.65ph

Duties for Customer Services/ Administrator:

1. Provide a timely response to customer complaints, ensuring correct resolution and that all complaints are accurately logged.

2. Provide analysis and recommendations on customer complaints, to prevent recurrence.

3. Respond to customer and salesperson requests, e.g. packaging waste specifications, product specification sheets.

4. Check credit notes against complaint data base and pass onto Head of Compliance & Quality Management for authorisation.

5. Monitor credit notes in line with KPIs

6. Maintenance of product data base, including specifications.

7. Prepare information/reports for department or Board Packs, or other projects, as required.

8. Carry out benchmarking on competitor products, as requested.

9. Cover other Compliance requirements, as required by departmental demands.

10. Complete and maintain required documentation for all activities and keep all relevant departments informed of outcome of inspections/checks.

Contact Steph at Major Recruitment Telford for further information on the Customer Services/ Administrator role.

We will carefully consider your application and advise you if we're able to progress with your application within 3 working days. If you do not hear from us within this time, your details won't be retained. If you're not successful on this occasion please continue to apply to future roles we advertise.

Major Recruitment are an employment agency working on behalf of our client. Should you be seeking a new permanent position, temporary assignment or contract you will find our staff professional and courteous and our interview process straight forward. We are located in thriving Telford, and we focus on jobs in Shropshire, Staffordshire, North Wales and Wolverhampton. Major Recruitment specialise in industrial, commercial, driving and technical recruitment
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