Customer Service Planner Welwyn Garden City | £27,000 - £29,000 + Benefits | Permanent, Full-Time

AL8

Your new company is a leading provider of integrated asset management for housing associations and local authorities.In your new role as a Maintenance Planner, you'll play a key role in ensuring the smooth scheduling of repairs and maintenance works across the Welwyn & Hatfield contract. Based in Welwyn Garden City, you'll liaise with clients, subcontractors, suppliers, and operatives to coordinate appointments and ensure service level agreements are met. You'll handle high volumes of calls and emails, using the system to manage schedules and instil confidence in residents-especially those who have experienced service failures.What you'll need to succeed

• Experience in social housing and repairs/maintenance
• Proven background in scheduling/planning disrepairs, voids, or complex works
• Strong communication skills with operatives, subcontractors, and residents
• Basic knowledge of building maintenance and task durations
• Ability to prioritise and sequence works effectively
• Excellent written English and computer literacy
• Project management and stakeholder communication skills
• Passion for customer service and satisfaction

What you'll get in return

• Company van (for work use)
• Discretionary annual bonus & profit share
• 26 days holiday + bank holidays
• Enhanced pension plan & healthcare cash plan
• Life assurance, accident cover & share save scheme
• Enhanced maternity/paternity pay
• Flexible working & bank holidays
• Cycle to work scheme & volunteering days
• Learning & development opportunities
• Extensive wellbeing support & company uniform

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV

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