Overview

We are currently recruiting for a Claims Handler to join a friendly and supportive insurance team based in Mansfield. This is a fantastic opportunity for someone with claims or insurance experience who enjoys helping customers, resolving problems, and managing cases through to a successful outcome.

Working as part of a busy and professional environment, you will be responsible for managing insurance claims from first notification through to settlement, ensuring customers receive excellent service throughout the process.

Key Responsibilities

• Manage insurance claims from initial notification through to resolution.

• Investigate claims by gathering information from customers, insurers, and third parties.

• Assess claim details and ensure all documentation is accurate and complete.

• Liaise with insurers, loss adjusters, suppliers, and other external parties.

• Keep customers informed throughout the claims process, providing clear updates and support.

• Ensure all claims are handled in line with company procedures and regulatory requirements.

• Maintain accurate records using internal systems and documentation processes.

• Work to resolve claims efficiently while maintaining a high level of customer service.

Skills and Experience

• Previous experience within an insurance or claims handling role is desirable.

• Strong customer service and communication skills.

• Ability to manage multiple cases and prioritise workload effectively.

• Excellent attention to detail and problem-solving ability.

• Confident using computer systems and maintaining accurate records.

• A professional and empathetic approach when dealing with customers.

What’s on Offer

• Competitive salary depending on experience

• Supportive and collaborative team environment

• Opportunities for training and career development within the insurance sector

• Stable and growing business with long-term career prospects

This role would suit someone currently working as a Claims Handler, Claims Administrator, or within a customer-focused insurance environment who is looking to develop their career within a professional and supportive company.