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DATE ADDED: Mon 24/09/2018

Devops Engineer/Lead

Sunnyvale, USA


Job Description

Why Join:

Join us in building the best ecommerce conversational AI SaaS platform to revolutionize how retailers engage with shoppers for post-purchase activities. Linc is looking for a world-class DevOps engineer who is passionate about their craft, who thrives on challenge and who believes in success through collaboration – people who would complement our existing team of world class developers! We offer a fun, dynamic and result-driven environment. If scale and complexity in a high growth startup excites you, Linc is the right place to be.

You should be experienced, diligent, and passionate, ready to join the team to help us build and operate our innovative and business-changing SaaS-based applications at the highest level of quality. You will be a leader within organization and the primary owner of all cloud computing environments, deployment and operational aspects.



  • Design, develop and maintain Linc’s DevOps process comprising several stages including plan, code, build, test, release, deploy, operate and monitor

  • Design, build and maintain the CI/CD infrastructure and tools to deliver Linc’s SaaS based solutions

  • Owner of platform operation, information security as well as PII compliance best practice.

  • Work closely with developers to ensure that solutions are designed with customer user experience, scale/performance and operability in mind

Key Qualifications:

  • 5+ years of DevOps experience

  • 3+ years of AWS experience, in designing and maintaining cloud based solutions

  • Hand-on experience in building and administering VMs and containers using tools such as Docker, Kubernetes, Kops

  • Deep understanding of cloud-scale and micro/macro-services architectures, experience in operating high performance, highly scalable, and fault-tolerant multi-tenant SaaS based applications. Familiar with logging and monitoring

  • Expert in Linux system admin and bash scripting, good programmer with languages such as Python, Perl or Java/C/C++, Infrastructure as Code

  • Experience in developing and maintaining CI/CD process

  • Proficient in relational databases and SQL (MySQL, Postgres or AWS RDS) as well as common storage and messaging technologies (i.e. MongoDB, Redis, Kafka, RabbitMQ, Elasticsearch)

  • Experience in machine learning, NLP and Hadoop ecosystem is a big plus

  • Bachelor or graduate degree in Computer Science or related technical fields

  • Strong communication and problem solving skills

  • Self-starter - ability to drive projects forward with limited oversight



  • Visa sponsorship

  • Full medical and dental coverage

  • Company provided lunches and close to downtown Sunnyvale

  • Knowledge sharing sessions with some of Silicon Valley’s best minds

Company Description
Linc is an AI-powered Customer Care Automation Platform that transforms one time purchasers into lifetime customers through a better than Amazon experience around tracking, returns, exchanges, and reordering. We also allow retailers to re-target and offer cross sells and upsells based on purchase history rather than browser history. We make this available to e-retailer or brand client via a number of channels including; web, email, text, and the emerging channels of Facebook Messenger and Voice. The end result is higher shopper retention rates and a higher lifetime value with those clients.

As a fast growing startup, Linc has delighted tens millions of shoppers, and customer list includes world-class brands like Carter's, P&G, Crocs, GoPro, Hugo Boss, eBags, and L’Oreal. Learn more at

Role: DevOps Engineer/Lead
Job Type:
Location: Sunnyvale,

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