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DATE ADDED: Thu 11/10/2018

Customer Service Representative

Cleveland, USA


Job Description

We are seeking a CUSTOMER SERVICE REPRESENTATIVE (CSR) for our manufacturing client.  The primary responsibility of the CSR is to provide excellent service and support to customers and the sales team. 

Position Responsibilities:

·       Enter and process orders, expedite orders as necessary

·       Respond to customer inquiries via telephone or written correspondence 

·       Explain products and services

·       Maintain necessary data and compile related reports

·       Work with internal and external team members to ensure customers’ needs are met


·       Two (2) years prior experience in customer service, marketing, or inside sales.  Associate degree or post High School education preferred; or combination of education and experience.

·       Excellent oral and listening skills; professional telephone presence

·       Strong written communication skills - detail-oriented, accurate, and grammatically correct

·       Prior experience with a customer database, including accurate entry and report writing

·       Strong skills with MS Office (Excel, Word, PowerPoint)

·       Proficient with office equipment such faxing, scanners, videoconferencing and telephone systems

·       Strong organizational and teamwork skills

The organization provides a competitive compensation and benefits package, including medical, life insurance, and 401(k).

Equal Opportunity Employer



Role: Customer Service Representative
Job Type:
Location: Cleveland,

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