Customer Service Assistant

Wincanton, Dorset | £12.71 per hour | Monday - Friday | 08:15-17:15 | Temp/Permanent

Introduction

Are you passionate about helping people and delivering outstanding customer experiences? Our client is seeking a Customer Service Assistant to join their expanding, fast-paced team of driven professionals. You'll play a key role in supporting customers, resolving issues, and helping drive sales while maintaining exceptional service standards.

Key Duties

Handle incoming calls and process customer orders efficiently.

Make outbound calls to existing customers to promote products and services.

Respond to enquiries about deliveries, products, and general queries.

Identify opportunities to upsell and add value.

Take ownership of customer issues, ensuring full resolution.

Manage workloads effectively in a busy, high-energy environment.

Input orders into accounting software and process payments accurately.

Requirements

Confident using computers and telecommunication systems.

Strong verbal and written communication skills in English.

Proactive and eager to learn and develop.

Organised, adaptable, and able to prioritise workload effectively.

Enthusiastic, approachable, and thrives under pressure.

Desirable:

Previous customer service or sales experience.

Empathy, patience, and a professional attitude.

Strong attention to detail and accuracy.

Self-motivated with a drive to succeed.

What We Offer

Competitive hourly pay of £12.71.

Supportive and collaborative team environment.

Opportunities to develop your skills and career.

Permanent or ongoing temporary opportunities.

Interested?

Apply now to take the next step in your customer service career!

Acorn by Synergie acts as an employment business for the supply of temporary workers