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Date Added: Thu 08/07/2021

On Farm Data Implementation Specialist

Cheshire, UK
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Job Type: Permanent, FullTime

Salary: £26000 - £28000/annum + benefits

Core Role Purpose

Key purpose is to conduct pre- implementation and training for dairy management software for customer use

Work under direction of Technical Services Manager EMEA to support growth of Data Management Platform with a focus on customer experience

Work with/in-coordination with the installation consultant to deliver working data platform to the customer

Support development of clients Data Management Platform knowledge and value proposition

Job Description

Role and Responsibilities

•             Active role in software implementation with focus on pre-installation phase

•             Work closely with colleagues and customer support staff to understand farm before farm visit

•             Import farms into Data platform the client uses (or delegate to others)

•             Data Cleaning and Validation (or delegate to others)

•             Setup Protocol and App

•             Documentation and communication of setup to installation consultant

•             Daily discussion with installation consultant to refine and alter the initial setup to match the farm's needs

•             Responsible for making most of the modifications in the first couple weeks after initial setup

•             Work with support staff to provide the necessary modification for new farms

•             Schedule follow-up calls with farm manager or herdsman for two weeks to ensure satisfaction and find any desired changes. Then make those changes.

•             Train customer and client users in how to use data platforms

•             Build rapport and relationships with customers and employees

•             Work with support staff to provide the necessary support to your customers

•             Further your knowledge in dairy management to stay up-to-date and provide relevant answers to your customers

Key requirements/qualifications

Highly skilled in the suite of Microsoft Applications
Developed skills in IT software development and programme application
Experience in dairy herd management, large herd experience desired
Experience with at least one dairy herd management software program (i.e. DC305, UNIFORM, DairyPlan, Farm Wizard)
Excellent listening skills
Excellent verbal and written communication skills
Developed knowledge transfer and training skills
Excellent organisation and prioritisation skills
Ability to manage multiple account relationships and implementations
Ability to work under own initiative as well as taking direction from key stakeholders
Provide complete visibility on work activity and share amongst key stakeholders
Flexible working hours to meet customers needs
Education and experience

A-Level or BTEC level 3 in Sciences, Agriculture or Information Technology
Degree in Agriculture Management or IT
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