Our client, a well established organisation in Bolton, is looking for a claims handler for Personal Injury claims. You will manage a portfolio of PI Claims mainly via the RTA Claims Portal
You should have previous experience within a Personal Injury claims role. This role represents an opportunity to be part of a successful and dynamic department. Great working environment and free parking
Duties within the role will include:
Provide point of contact for any incoming broker query or complaints and ensuring these are actioned as appropriate.
Maintain high standards of customer service
Provide a courteous approach to all customers
Ensure timely allocation of tasks within department, company, MOJ and FCA guidelines.
Manage the policyholders full expectations
Keep Brokers and Policyholders fully updated throughout the claim
Consistently provide outstanding customer service, ensuring the claims process is as stress-free as possible for the policy holder
Skills and Experience Required
Experience working in a customer service and business administration environment .
Minimum six months experience of working in Personal Injury Claims and the MOJ Claims Portal
PC Literate - for example experience of MS Word, Excel, Access and Outlook.
You should be happy to work within a team environment and also able to work on your own initiative. Great customer service skills are essential along with clear communication skills
Working hours will be 9:00am to 5:00pm Monday - Friday. The position is available for immediate start subject to references, financial history check and basic criminal record check
Please send your CV
Role: Personal Injury Claims Handler
Job Type: Permanent
Location: Bolton, North West
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