We are looking for an Assistant Housing Gateway Officer to join our team in South London.
About the Role As an Assistant Housing Gateway Officer, you will be the first point of contact for individuals facing homelessness or housing difficulties. You will provide advice, support, and practical solutions, ensuring individuals receive the help they need.
Key Responsibilities:Conduct face-to-face homeless assessments and process referralsProvide housing advice, assistance, and support to prevent homelessnessMaintain Personalised Housing Plans and update records accuratelySupport vulnerable individuals in accessing housing solutionsAssist customers with online housing applications and bidding systemsDeliver a professional and empathetic customer service experience
Job Details36 hours per weekTraining: 5 days in-office, then hybrid once comfortableDBS: Basic DBS check required What We are Looking for:
Strong customer service skills - housing experience is not essentialGood IT skills and ability to manage online systemsAbility to communicate effectively and handle sensitive situationsA proactive and empathetic approach to supporting individuals
Why?Comprehensive training and support providedHybrid working available after initial trainingOpportunity to make a real difference in the housing sectorWork as part of a dedicated and supportive team Interviews will be conducted via Microsoft Teams.
If you are a motivated and customer-focused professional looking for a rewarding role, we'd love to hear from you!
