Business Services Lead

Shift Times:
Monday - Friday (standard business hours)
Hybrid working: 3 days working from home, 2 days in office (HPC and SDC)

Pay Rate:
£190 per day

Location:
Hybrid - Hinkley Point C (HPC)

Overview of the Role:
The Business Services Lead is responsible for leading the delivery and continuous improvement of training administration and service operations across the Nuclear Skills Alliance. The role plays a key strategic part in ensuring capability readiness for NNB, Nuclear Operations, and other key business areas.

Working in a highly regulated environment, the successful candidate will provide operational leadership, governance, and assurance for end-to-end training administration and Learning Management System (LMS) capability. The role involves managing contractor performance, overseeing business-critical systems, and working closely with senior stakeholders across multiple programmes.

Key Deliverables and Responsibilities:

Provide line management and leadership to a contractor team delivering training administration services, including performance management and development

Lead the end-to-end onboarding and induction process for Training Administrators across NSA-aligned business areas

Act as strategic system owner for the Learning Management System (LMS) and associated learning technologies, providing governance, training, and business reporting

Oversee training data quality and compliance metrics, including LC12 assurance and governance reporting

Manage the Inspiro contract, acting as supplier performance lead and ensuring delivery against agreed service levels

Represent the Nuclear Skills Alliance in cross-functional meetings with stakeholders including PMO, Commercial, and Operational teams

Develop and continuously improve operational processes, documentation, workflows, and reporting structures

Coordinate external training activities and ensure alignment with business and commercial requirements

Lead planning and service assurance for K23 training facility bookings and associated support infrastructure

Support the design and implementation of the Competency Management Framework

Act as deputy to the Business Services Group Head where required, representing the team at relevant meetings

Oversee and support delivery of organisational capability compliance and nuclear baseline requirements

Skills & Qualifications:

Essential:

Demonstrable experience leading administrative or business service teams within complex projects

Strong stakeholder management and communication skills, including experience working with third-party suppliers

Experience working with Learning Management Systems (LMS), training data, and reporting structures

Ability to lead operational improvements and manage change in complex environments

Strong organisational and leadership skills with the ability to manage multiple priorities

Desirable:

Experience working in regulated environments such as nuclear, defence, or similar sectors

Experience managing supplier contracts and performance against KPIs and SLAs

Knowledge of regulatory compliance requirements such as LC12

Experience contributing to capability development programmes or strategic workforce planning

Additional Information:

Hybrid working arrangement with 3 days working from home and 2 days on site at HPC or SDC

The role includes management responsibility for a team of administrators and a business apprentice

The successful candidate will operate within a highly regulated environment and contribute to continuous improvement across training and operational services