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Date Added: Wed 14/07/2021

Deskside Support Tech, Mac, IT Infrastructure

Cambridge, MA, US
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Job Type: Permanent, FullTime


Kforce has a client in search of a Deskside Support Technician, Mac, IT Infrastructure in Cambridge, MA. Key Tasks:
  • Deskside Support Technician will be implementing, maintaining, and administering end user compute devices and related computing environments including systems software, applications software, hardware, and configurations
  • Setting up, configuring, troubleshooting, and maintaining MacBook hardware, imaging, and Application deployment for remote users
  • As a Deskside Support Technician you will be troubleshooting hardware and software issues, responding to client support requests to find out the nature of the problem
  • Installation of new equipment to fulfill IT requirements for individual users
  • New hire deployments, PC refresh deployments, phones, and A/V meeting support, are also part of weekly duties
  • Deskside Support Technicians provide positive customer experiences when working with users

Job Requirements:


  • Mac Certification or Associate degree or technical institute degree or equivalent experience required
  • 6+ years minimum of consistent experience in IT Deskside/Desktop break/fix support or similar role
  • 3-5 years of experience directly related to Bio/Pharma
  • Must be able to install, uninstall, and troubleshoot MAC applications and repair of OS's, MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, laptop parts replacement, Apple iOS devices support, imaging, data wiping, asset control, and detailed ticket documentation
  • Excellent Mac OS and Microsoft Office Suite troubleshooting skills, as well as hardware troubleshooting skills
  • A solid understanding of IT infrastructure (networking, telephony, Macs, PCs, mobile devices)
  • Extensive knowledge of MAC, PC and mobile device hardware/image and set-up configuration knowledge & experience
  • ServiceNow ticket system experience a plus
  • Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills
  • Hands-on experience with Mac OS/MDM environments
  • Experience of using PowerShell scripts and office 365 administration
  • Ability to work with all levels of staff within and outside of IT and outside the organization
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
  • Strategic, but also pragmatic, detail-oriented with a willingness to be hands-on
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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