French-speaking Customer Service Executive
A trusted brand name, our client works on an international scale and is looking for a confident and proactive native French-speaking Customer Service Executive to join its team and become the driving force behind first-class customer experiences and international growth.
A crucial role for the company, the successful candidate will take on a role where no two days are the same and will be at the heart of all customer communications, acting as the crucial link between internal teams and their French-speaking customer base.
What's in it for you?
* Work hours: Monday to Friday, 38.5 hours per week
* Salary: Up to £30,000 depending on experience
* 25 days holiday plus bank holidays
* Access to an EAP
* Life Assurance policy
* Enhanced pension scheme
* Private health care
* Employee discounts on products
* Regular training to enhance your career
* Opportunity to work with a thriving business that's on an upward trajectory
French-Speaking Customer Service Executive Responsibilities:
* Act as a first point of contact for customers via phone, email, and online messages
* Respond to queries in a professional manner, keeping customers and their experience at the forefront
* Use a solutions-first mindset to successfully handle complaints in line with company procedure
* Successfully handle incoming orders, which involves processing orders, arranging hauliers, and emailing purchase orders
* Be the voice for franchisee owners, offering your support and working together to capture feedback, gather data, and advise on improvements
* Maintain up-to-date knowledge of products to provide solutions to franchisee owners
* Respond to potential franchisee enquiries and carry out pre-screens from incoming leads
* Support with the onboarding of new franchisees
* Create news articles, content, and newsletters for French-speaking social channels, websites, and campaigns
French-Speaking Customer Service Executive Skills and Experience:
* Native French speaker and fluent in English, both written and spoken
* A people-person who thrives on delivering amazing customer service and is able to communicate at all levels
* Previous customer service experience, ideally with a history of handling technical and product related queries
* Strong administration skills, confident using Microsoft Office packages and internal systems
* Comfortable juggling tasks, from handling enquiries to updating websites
* Possesses GCSE C/4 and above in English and Maths
* An NVQ in Customer Service would be a distinct advantage although not essential