Company: ROYAL SCHOOL OF NEEDLEWORK
Job Type: Permanent, FullTime
Salary: £30,000 - £35,000 per annum
Programmes Manager | Surrey | Full Time | £30,000 to £35,000 + contributory pension
The Royal School of Needlework is the International Centre of Excellence for the art of Hand Embroidery since 1872. We are based at the magnificent Hampton Court Palace and we offer classes from beginner to degree levels.
This is a great opportunity to manage all activities relating to running the prestigious Royal School of Needlework Certificate and Diploma programmes. This is predominantly an administrative role, but also requires strategic thinking in the development of courses, the ability to set, monitor and meet financial targets; the maintenance of professional standards and devising initiatives to bring past students back to the RSN, as well as developing programmes to attract new ones. It also requires skilled relationship building to nurture and support our customers and tutors.
Although a managerial post as part of a small organisation you must be prepared to be both strategic and hands on while working within limited budgets. This role will require some evening and weekend working and working away from home.
In this role, you will manage and develop the RSN Certificate and Diploma (C&D) programmes across all sites and online, ensuring a quality experience for the student at all times. To create new programmes between short courses and C&D to reach new audiences and offer additional opportunities to current and former students.
What can The Royal School of Needlework give you?
- Contributory pension scheme
Are you the right person for us?
If you have the following, then the answer is yes!
- Strong customer-facing skills (NB there are two customers, the students and the tutors)
- Strong admin skills
- Experience of working in a team (especially for new developments)
- Methodical approach
What will your role as a Programmes Manager look like?
- To manage and oversee the RSN Certificate and Diploma programmes at all centres and online, including setting budgets, monitoring and meeting all financial targets.
- Working with the Director of Education to ensure maintenance of quality.
- To ensure the student experience is equal and of high quality across all sites.
- To oversee the planning of the annual cycle of teaching for main terms at HCP and satellites, summer intensives, an international teaching and online
- To manage and oversee the C&D assessment process ensuring items are assessed in a timely manner, and in a fair and consistent way to meet the standards of the RSN
- To investigate potential new sites to hold C&D classes in conjunction with tutors
- To lead online and physical open days to introduce the course to potential students
- To keep in regular contact with our satellite tutors, especially those overseas, including visiting those in the UK at least once a year.
- To ensure adequate office coverage during the intensive weeks in the US given the time difference to ensure any small problems are dealt with quickly and efficiently.
- To manage the staff team dealing with course payments
- To ensure timely handling of queries for all centres.
- To oversee the use of the online booking system
- To oversee the preparation of starter kits for online students
- To lead the introductory sessions for online classes, including working hours outside the standard day
- To represent the RSN at events and appropriate functions.
- To undertake such other duties, training and/or hours of work as may be reasonably required and which are consistent with the general level of responsibility of this job
If you are ready to start your career at The Royal School of Needlework, then click APPLY now! We can’t wait to hear from you!