Are you a natural organiser who thrives under pressure and enjoys keeping things running smoothly behind the scenes?

We're recruiting an Operations Coordinator on behalf of a leading supply and installations business, supporting a nationwide team of engineers. This is a fantastic opportunity for someone who takes pride in operational excellence, enjoys juggling priorities, and delivers high levels of customer service.

About the Role

As Operations Coordinator, you'll play a critical role in ensuring seamless day-to-day field operations. From scheduling and dispatching engineers to managing breakdown responses, service appointments, and subcontractor coordination — you'll be the engine behind service delivery.

You'll use a cloud-based field service management platform to plan efficiently and keep internal teams and customers aligned. It's a varied, hands-on role that blends logistics, customer care, and commercial awareness.

Key Responsibilities

Plan and coordinate engineer schedules using a cloud-based platform

Book and manage routine services, repairs, and subcontractor support

Respond to urgent breakdowns, assigning engineers based on skills, availability and cost-efficiency

Maintain consistent communication with engineers, customers, and third parties

Raise, cost, and invoice jobs, ensuring accurate documentation

Provide support across operations, including installation scheduling when needed

Generate quotes and help secure new service contracts

Who We're Looking For

Strong organisational and multitasking skills

Excellent customer service and communication abilities

Calm under pressure with a solution-focused mindset

Positive, team-oriented attitude with a willingness to learn

Previous experience in coordination, scheduling or operations

Familiarity with service or field-based businesses is a bonus

What's in it for You?

Competitive salary

Bonus scheme and commission opportunities

Company pension

Free on-site parking

Supportive, down-to-earth team culture

Full training provided on systems and industry specifics