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DATE ADDED: Thu 11/10/2018

Customer Service Rep I

Tempe, USA


Job Description

Position                         : Customer Service Rep I

Location                        : Tempe, AZ

Duration                       : 2 months contract

Total Hours/week         : 40.00

1st  Shift



·         Provide internal customer service support for Bard Peripheral Vascular, Bard Biopsy Sales Force and domestic Customers


Essential Job Functions:

·         Answer incoming customer inquiries by phone and email

·         Places orders for customer by phone, email and fax for shipment from BPV for over 4000 products codes

·         Determines requirements by working with customers

·         Utilize a customer relationship application and /or database to record activities and research product information

·         Provide support and assistance to the outside sales force

·         Handle requests for returned product

·         Work with other teams cross-functionally to resolve customer and sales force issues

·         Respond to inquiries by clarifying desired information; research, locate, and provide information

·         Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implements solutions; escalates unresolved problems

·         Fulfill requests by clarifying desired information; completing transactions; forwarding requests

·         Update job knowledge by participating in educational opportunities

·         Enhance CR Bard reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments


Customer and Key Contacts: (Describes the nature of contact and the internal/external customers of the position.)

·         Works with customers to resolve issues and insure that escalations are quickly and effectively handled

·         Works collaboratively with a variety of people at all levels within the organization to ensure effective communication and success of key initiatives


Basic Skills/Competencies Required: (Lists the skills, knowledge and ability that is needed to be successful in the job.)

·         Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking

·         Ability to be flexible in work schedule, including a willingness to work overtime as needed

·         Must be able to work shifts ranging from 5:00am - 5:00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate

·         Positive and Professional attitude

·         Self-Starter / Quick Learner

·         Sense of Urgency


Education Required: (Defines the minimum level and type of education required to be successful.)

·         High School Diploma

·         Associate or Bachelor’s Degree a plus


Experience Required: (Designates the minimum level and type of experience required needed to be successful.)

·         One (1) or more years customer service experience desired, one year Call Center experience a plus


Physical Demands: (Describes the type, frequency and duration of physical demands and mental capabilities required in the job.)

·         While performing the duties of this job, the employee is regularly required to stand, walk, sit and use hands to manipulate, handle or feel objects, tools, controls and office equipment. The employee frequently is required to talk and hear. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch.



Role: Customer Service Rep I
Job Type:
Location: Tempe,

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