Location: Bristol (Hybrid – 2 days in office)Salary: £28,972Contract: 4-month Fixed Term ContractHours: Full time

The Role

As the Income Assistant, you will play a key role in supporting customers and colleagues throughout the annual rent and service charge increase cycle. You will be the first point of contact for related enquiries, ensuring accurate information, clear communication, and efficient processing of essential account changes.

Alongside this, you will support wider income-related activities, helping keep accounts up to date and ensuring customers receive a smooth, responsive service.

About You

You will be someone who is:

• Highly accurate with excellent attention to detail
• Calm, professional and able to manage enquiries confidently
• A clear communicator who can handle customer queries with care
• Organised, proactive and able to manage multiple tasks
• Comfortable working in a fast-paced environment during peak activity
• Experienced using IT systems and updating records accurately