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DATE ADDED: Fri 04/05/2018

Call Dispatch

Derby, UK
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COMPANY: CONCEPT INFORMATION TECHNOLOGY LIMITED

JOB TYPE: Contract

SALARY: Up to £16k pa

Service Planner / Call Allocator

Duration: 9 - 12 month FTC

Salary: £16k per annum

Location: Derby

Working hours: 37.5hrs per week including weekends on a rota basis. Daily shifts of either 08:00-16:30 or 10:00-18:30.

Concept are currently recruiting for a Call Dispatcher for a large IT service company. This will be a maternity cover on a 9-12 month FTC.

Main Responsibilities

  • Effectively plan service calls
  • Ensure customer SLA's are met
  • Deal with Customers at all levels
  • Liaise with Account Managers, Service Delivery Managers to ensure that customer satisfaction is at the highest level possible.
  • Maintain effective communication with Field Engineers

Person Criteria

  • Experience of resource planning/call allocation (desirable)
  • Customer service experience in a contact centre environment.
  • Strong communication skills both written and verbal.
  • Strong Geographical knowledge
  • An interactive and team driven approach.
  • Preferred experience of the Retail Industry and an understanding / experience of a Customer Service Environment.
  • Good time management.
  • Ability to multi task.

If this role is of interest please click apply or contact Luke Hartle (0844 800 6600 / )



Role: Call Dispatch
Job Type: Contract
Location: Derby, East Midlands

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