Are you an animal lover looking for an exciting opportunity in customer service? located in Lakeside, Portsmouth, we are expanding rapidly and seeking dedicated individuals with a positive attitude and a knack for customer service to join our friendly team!

Customer Service Agent - Entry Level

Starting salary: £22,308

Location: Lakeside, North Harbour, Portsmouth

Start Date: 17th June 2024

About the role

We are looking for people with a passion for animals to join our dynamic Customer Service Team at our Portsmouth Lakeside office. If you are searching for a new challenge, looking to kickstart your career in an office environment, or simply love interacting with customers and hearing about their pets, we want to hear from you.

Role responsibilities

• Answering customer calls and queries
• Manage the customer through the lifecycle of their insurance policy
• Dealing with customer renewals and new business calls
• Have an energetic approach and build rapport with customers
• Contacting and dealing with customers via telephone and email
• General admin
• Liaising with veterinary practices, breeders and policyholders
• Collating and posting of documents

About you

• Previous customer service experience - retail and hospitality experience is also welcome
• Happy dealing with customers via the telephone
• Hard working and personable

Benefits:

· Collaborative and fast-paced work environment

· Competitive salary progression scheme

· 25 days annual leave plus Bank Holidays, with the option to purchase an additional three days

· Health Cash Plan

· Onsite free car parking & free shuttle bus from central Portsmouth locations to the office

· Modern Lakeside office featuring Wellness Wednesday and Street Food Thursdays

· Employee discount and cashback scheme for shopping, dining, travel, and more

· Life Assurance (4x annual salary)

· Structured learning and development pathway

· Employee referral program

Hours Full Time 37.5 hours per week on a 3-week rotational shift pattern:

• Week 1: Monday to Friday 8am-4pm
• Week 2: Monday to Friday 9am-5:30pm with a half-day on Saturday with a day off in the week in lieu
• Week 3: Monday to Friday 12pm-8pm
• Please note – no holiday can be taken within the first 4-6 weeks of training