Freight Forwarding Operator

Our client is a Freight Forwarding and Logistics operator based in Redditch, Worcestershire we are now looking for experienced Freight Forwarding operator to join their expanding freight team.
The core focus of the role is to handle trailer and sea freight import and export operations, but you will also support airfreight as part of your development into a fully multimodal operator.

This role is ideal for someone with strong freight forwarding knowledge who is looking to broaden their freight forwarding skills, Alongside operational responsibilities, this position includes a commercial element involving outbound customer calls to help support and grow our multimodal freight services

Main duties

* Manage freight import and export files from quotation through to final delivery
* Support airfreight and sea freight booking processes (training provided)
* Communicate effectively with customers, overseas agents, suppliers, and internal departments
* Arrange customs clearance, documentation, and final delivery bookings
* Resolve operational issues promptly and professionally
* Ensure files are accurately costed, invoiced, and maintained
* Monitor customer and supplier credit limits in line with company policy
* Carry out additional tasks as requested by the line manager

Experience required

* Minimum 2 years' experience in freight operations working for a freight forwarder
* Strong understanding of international freight forwarding processes
* Experience with customs clearance procedures
* Excellent communication and customer service skills
* High level of accuracy and attention to detail
* Strong organisational and time management abilities
* Proactive problem-solver with a positive approach
* Experience in airfreight, road freight or sea freight

Salary and Benefits

* Competitive salary (£28,000 - £35,000 dependant on experience)
* Ongoing training and professional development
* Exposure to multimodal operations: sea, air, and road
* Opportunities to broaden your logistics skill set and career progression
* Employee Assistance Programme (EAP) for all staff.
* Pension scheme
* Eligible for attendance bonus after 6 months' successful service.
* Opportunity to work in a supportive, friendly, and varied role where your skills make a real difference