Temporary Customer Service Advisor

DE55 - Alfreton

£12.21 per hour

Full time - Monday to Friday

9am - 5pm

Job Overview
We are seeking a dedicated and enthusiastic Temporary Customer Service Representative to join our clients team. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to their customers. This role involves engaging with customers via phone, assisting them with inquiries and ensuring a positive experience.

Key Responsibilities:

* Respond to customer inquiries professionally, providing accurate information on deliveries.

* Schedule deliveries, equipment and consumables to align with customer needs.

* Work with nurses to coordinate deliveries when required.

* Monitor and manage stock levels to prevent gaps.

* Support the implementation of new services as needed.

* Report service issues, complaints and adverse events in line with company policies.

* Take ownership of customer concerns, ensuring timely resolution and effective communication.

* Ensure patient data is handled securely and confidentially.

* Liaise with internal teams.

* Manage administrative tasks, including emails, post distribution and record-keeping.

* Meet call response and wait time targets, contributing to overall service performance.

* Participate in training and improvement initiatives.

Key Skills & Experience:

* Customer service experience (contact centre experience preferred).

* Background in healthcare or pharmacy is beneficial.

* Strong communication and telephone skills.

* Excellent attention to detail and organisational abilities.

* Ability to handle high-pressure situations and adapt to change.

* Proficient in computer systems with strong accuracy and speed.

If you are passionate about delivering exceptional customer service and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity