Our client is an outsourcing company based in Banbury. They are looking to acquire the services of a Customer Care Advisor to join their growing team. The ideal candidate will have previous experience working within a Customer Service role and be happy to speak on the telephone.Key Responsibilities:

• Managing and promptly responding to customer queries across various channels to achieve a first-contact resolution whenever possible.
• Handling customer inquiries via telephone, email, and webchat.
• Taking ownership of queries and escalating them through the appropriate channels when necessary to ensure timely resolutions.
• Maintaining accurate records of customer interactions on their accounts, by company policies and procedures.
• Identifying opportunities to enhance processes and improve customer satisfaction.
• Experience working on own caseload in line with SLAs.
• Demonstrating active listening skills to truly understand and address customer needs.
• Assess and make reasoned decisions on company expenditure regarding instructing third-party inspections and repair costs.
• Reinforce the review and implementation of existing and new policies within the Customer Care Department.
• Visit brokers and dealers with senior management as required.
• Acknowledge receipt of complaints via letter, email, or phone from customers, Financial Ombudsman Service or other agencies and record them on relevant databases.

Key Skills and Experience:

• Previous Customer Service experience related to the role.
• Excellent verbal and written communication skills.
• Problem-solving / Critical thinking.
• Energetic & highly organised.
• Methodical & accurate attention to detail.
• Customer-centric focus.
• Able to work both independently and as part of a team.
• Ability to prioritise effectively, multi-task and adapt to changing priorities.
• Experience working within Financial Services (desirable but not essential).

Additional Information:

• Office-based hours: 9am - 5:30pm, Mon-Fri.
• 28 days of Holidays, plus 3 Bank Holidays (Christmas, Boxing Day and NYD).
• Pension Scheme.

To express interest in this promising role, kindly forward your latest CV, detailing your present or most recent remuneration package and any notice period you might have. For a discreet, detailed discussion about the role, you can reach out to Shanelle Bowyer at #removed#. Alternatively, connect with us on LinkedIn via the following link: https://in/shanelle-bowyer-3b#removed#/