Managing a portfolio of domestic and commercial subsidence claims from notification to conclusion, requiring skills or qualifications in diagnosis, mitigation, and repairs.

• You will work within an award-winning Subsidence Services Division, involving communication with other team members and service providers.
• The service is provided either using digital technology for remote from site diagnosis and meetings throughout the UK, or on-site face-to-face diagnosis and visits in your local area.
• Successful candidates should be comfortable operating with both services, although preferences will be considered, dependent on capacity requirements.
• If you're looking for a combined office and remote role where you can work from home but also visit sites in your local area, this could be perfect for you.
• This is perfect for someone who is comfortable with both digital technology for remote diagnosis and face-to-face site visits.

About you:

• A full UK Driving Licence is essential as you must be able to travel by car.
• Working towards or have a chartered building professional qualification, e.g. MCIOB, MRICS, MICE, and ideally an insurance qualification, e.g. CILA or CII.
• Comprehensive expertise in identifying and diagnosing structural defects and subsidence in buildings, understanding prevention methods to halt ongoing damage, and applying effective repair techniques, particularly for subsidence-related issues and drainage systems.
• Experience in insurance claims handling is a plus, but training will be provided.
• Ability to make decisions, deliver excellent customer service, and communicate effectively with empathy.