Helpdesk Coordinator

Hampshire

Hybrid working

£27,000

Benefits include:

Company Pension Scheme
Life Assurance
Private Healthcare
Professional Growth Opportunities
28 days including bank holidays
Special Leave for birthdays and Christmas
Employee Assistance Programme
Casual Fridays
Breakfasts and lunchesWild Recruitment are pleased to be partnered with an IT specialist client who are seeking a Helpdesk Coordinator in their search for a Helpdesk Coordinator

This is a first line/helpdesk role so ideally you will have experience in a similar position and/or hold an education within IT/Cyber Security with a basic understanding of network infrastructure.

Duties include:

Dealing with customer enquiries and trying to resolve as first point of call
Escalating issues to Engineers
Provide technical support
Raising tickets
Ensure critical issues are communicated to management and customers in a timely
Assist with post-incident analysis to identify root causes and recommend preventive measures

Ideally you will have:

Have experience in a similar first line/helpdesk role
Have a good understanding of DELL, HP and Mac systems
Proficient with Microsoft 365 products
Hold a degree or education within IT or Cyber
Have excellent customer service skills

If you would like to know more about these roles, please get in touch with us today or apply!!

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job