The Role:

As a Damp, Mould & Disrepair Case Officer, you will be responsible for investigating reports of damp, mould and condensation within tenants' homes, diagnosing root causes and arranging appropriate treatment or repairs. Through home visits, guidance and follow‑up checks, you'll help residents understand how to maintain healthy living environments while ensuring compliance with regulatory obligations such as HHSRS, Decent Homes Standards and Awaab's Law.

Key Responsibilities:

Advice & Guidance

Provide clear advice to residents on heating, ventilation and condensation management

Offer practical, low‑cost tips to help residents prevent damp and mould

Diagnosis & Treatment

Attend reported cases and carry out visual inspections of homes

Identify causes such as leaks, poor ventilation or structural issues

Escalate properties requiring specialist investigation or disrepair action

Arrange and monitor remedial works including cleaning, sealing, insulation or repainting

Record‑Keeping & Case Management

Record findings, works and property conditions on handheld devices/systems

Manage cases end‑to‑end, including diary management and follow‑up visits

Provide clear photographic evidence and reports for supervisors or surveyors

Report hazards or safeguarding concerns immediately

Resident Engagement

Communicate reassuringly and respectfully with residents about issues and solutions

Provide leaflets and guidance to help residents maintain healthy indoor air quality

Offer hands‑on support during visits to prevent recurring issues

Health, Safety & Compliance

Ensure safe working methods, PPE use and COSHH compliance

Support adherence to regulatory requirements including HHSRS and Awaab's Law

Collaboration

Work closely with housing teams, property services, contractors and suppliers

Contribute to continuous service improvement and updated working procedures

What We're Looking For:

Strong communication skills and ability to explain technical issues simply

Able to manage difficult conversations professionally and with empathy

Customer‑focused mindset with ability to build trust and rapport

Strong time‑management, decision‑making and independent working abilities

Good attention to detail and accurate record‑keeping

Experience in social housing, property maintenance, damp treatment or repairs environments

Ability to work calmly in stressful situations and mediate conflict

Competent using ICT systems, workflow tools and MS Office applications

Qualifications Required:

Formal qualification in property maintenance, damp treatment or health & safety (e.g., NVQ Level 2+, PAS 2035, mould awareness)

Willingness to undertake further training, including HNC‑level study

Good general education

Full UK driving licence