Marks Consulting Partners is currently looking for a Senior Housing Officer to work with one of our Charity Association clients in Surrey

What the Job Will Be Doing

* Leading the delivery of high-quality, customer-focused housing management services.

* Managing complex tenancy, safeguarding, and estate management issues.

* Providing housing-related support to residents to help them sustain their tenancies.

* Working closely with external agencies, local authorities, and legal representatives.

* Supporting residents with welfare benefits, financial management, and tenancy responsibilities.

* Driving service improvements and ensuring KPIs and service standards are achieved.

* Contributing to policy, procedure, and service development across housing management.

* Supporting the wider property and maintenance teams to resolve housing and repair issues.

What You Will Need

* Essential: Level 4 qualification from the Chartered Institute of Housing (CIH)

* Proven experience within housing management or tenancy sustainment.

* Strong knowledge of housing legislation and best practice within the social housing sector.

* Experience managing complex tenancy issues, safeguarding, and resident support.

* Ability to work collaboratively with external partners and statutory agencies.

* Strong communication, problem-solving, and conflict resolution skills.

* Experience supporting residents with welfare benefits and financial matters.

* Ability to manage a varied caseload and deliver person-centred housing services