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DATE ADDED: Thu 11/10/2018

Customer Service Representative (CSR) Full Time

League City, USA
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COMPANY: HURLEY CONSULTANTS

Job Description

Position Title: Customer Service Associate

Position Location: Houston

Experience Level: Entry Level, 1+ years of Customer Service, Retail, or Sales Experience required

Salary: $35,000+ Annual

Position Description:

Our Customer Service Representatives are responsible for creating lasting relationships with our customers and driving customer satisfaction by providing quality care. Our Customer Service Associates provide knowledgeable, professional, and efficient service for our clientele. Additionally Customer Service Associates drive sales by presenting pre-existing customers and consumers with valuable information about product and service choices. If you have a commitment to stellar Customer Service, and love working with others, apply today!

 

Customer Service Representative Tasks & Duties:

  • Enter all orders, from a variety of sources: telephone, fax, mail, e-mail, electronic – whether directly from customers or from other client departments.

  • Connect with customers through outbound calls as needed. This could include following-up on purchases, comp copy feedback, or communicating special product deals.

  • Maintain a thorough knowledge of the client product line, policies, and special programs and effectively apply this knowledge to all customer service situations.

  • Enter all customer credits and returns. Perform necessary research to allow timely processing of customer credits or other financial adjustments.

  • Interact with other client team members regarding activity from key accounts to help build a customer profile that becomes a basis for account growth, customer satisfaction, and customer loyalty.

  • Maintain adequate customer service files and appropriate supporting documents.

  • Verify the accuracy and completeness of customer orders with the Distribution team prior to shipment.

  • Assist Customer Service Manager with new Customer Service Associate training as needed.

  • Perform related and special duties as assigned.

 

Customer Service Representative Requirements:

  • High School Diploma or Equivalent

  • No prior experience is necessary we provide on the job training for all of our Customer Service Associates

  • Applicants should be posses excellent communication and interpersonal skills with a passion for customer service

  • Computer Literacy is required (MacOS, Windows)

  • Detail Oriented, meets Quality Assurance and Standard Operational Procedure Requirements

Company Description
Hurley Recruitment Consultants. was founded with one simple vision in mind: connect quality candidates to prospective talent acquisitions teams. Hurley Recruitment Consultants aims to become the go to resource for both employers and job seekers across North America.


Role: Customer Service Representative (CSR) Full Time
Job Type:
Location: League City,

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