Sales Coordinator
The Cumberland
Contract: Full Time
Payment: Salaried
Salary: Competitive

The Cumberland draws inspiration from the capital's love of contemporary music, with a harmonious fusion of comfort and service. In a prime position between Oxford Street and Marble Arch, yet just yards from the oasis of Hyde Park, it's the perfect base for a rocking time in London. You'll be close to famous shopping districts, museums and historic landmarks, while a London Underground station is just around the corner, making further exploration a breeze. With 1019 rooms, bars, a restaurant, meeting rooms and all-modern, accessible facilities, The Cumberland is the perfect destination for leisure and business travellers. Looking for an authentic music hotel experience? The Cumberland invites everyone to the best show in town!

What you'll be doing

As Hotel Sales Coordinator, you will play a key role in supporting the sales efforts across two hotels, including The Cumberland - the largest property in the group. Reporting directly to the Director of Sales, you will work closely with the Sales Managers to provide essential administrative support while also ensuring seamless coordination of sales activities and contribute to driving revenue growth.

You will be responsible for managing administrative tasks, coordinating sales opportunities, and helping the team to deliver exceptional service to both new and existing clients, helping to drive a steady pipeline of opportunities for the Sales Managers to convert. Your organizational and communication skills will be essential in ensuring smooth operations between the hotels, Central Reservations, and the wider sales team, supporting the delivery of our revenue goals.

• Assisting the Sales Managers in coordinating sales activities across multiple hotels
• Supporting the sales team in managing accounts, preparing proposals, handling inquiries, and maintaining strong relationships with clients
• Tracking sales leads, ensuring follow-up actions are taken in a timely and efficient manner
• Coordinate client site visits, show-rounds, internal sales meetings, and hotel sales activations
• Coordinating communication and collaboration between the hotels and the Central Reservations team to optimize booking opportunities and supporting the events team as well in handling group, meeting, and event bookings
• Assisting with the preparation of sales reports, market analysis, and tracking sales performance
• Helping to ensure the smooth execution of sales strategies and promotional campaigns
• Daily/weekly/monthly reporting to support the Director of Sales
• Support research and outreach efforts to identify and nurture local sales opportunities and SME leads
• Attend trade shows and TMC office visits as required, with a set of clear objectives and targets  
• Maintaining up-to-date customer records in Salesforce, ensuring data integrity across the hotels

What you'll bring

• Strong organizational skills and an ability to manage multiple tasks across different properties
• Excellent communication skills to liaise effectively with the sales team, clients, and internal departments
• A customer-focused  and target driven mindset with a passion for building and maintaining relationships
• Ability to challenge the status quo to look at news ways of working 
• Proficiency in using sales and booking systems to track performance and generate reports
• A proactive approach to problem-solving and supporting the sales team in achieving their goals
• Previous experience in sales support or hospitality is a plus

What you'll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we'll take care of you at every step of your journey so that you can take care of our guests.

In fact, we're so committed to this that our 'People Promise' sets out how you can expect us to support you at every step of your application and your career with us. Whether that's your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We're here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing - You work hard, so we'll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream - You'll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks - Savings on 1000's of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend - Earn up to £1000 when friends join our team
• Interest-Free Loans - Season ticket loans to make commuting easier

Mental & Physical Well-being - We're here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line - Free, confidential advice
• Be Well Platform - Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community - We're proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• 'Wonderful People' Awards - Monthly, quarterly, and annual recognition
• Social & Seasonal Events - Fun, inclusive celebrations
• People Council - A platform for every voice
• Paid Volunteering Days - Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.