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DATE ADDED: Mon 18/05/2020

Associate Lab Ambassador-Thousand Oaks, CA

Newbury Park, California, US


JOB TYPE: Permanent, FullTime

Summary: Provide high touch support for the scientist community of designated functional group(s) at designated account and general support for the on-site service engineers and technicians. Coordinate and communicate with end users regarding all aspects of OneSource Asset Management program, including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for €œmanaged € activities, safety and day-today lab operations. Duties and Responsibilities: Primary liaison for SAP and Maximo work order requests and tracking Check-in and check-out service providers on-site Expedite service from OEM and third party service provides and execute escalation procedures as necessary Ensure required PM and validation calls are assigned as per SOW Review, verify, and confirm SAP and Maximo are in sync Coordination of instrument on-boarding and disposition to ensure full instrument lifecycle is managed Act as back-up call center resource for LAMP program Enter data into Maximo and/or SAP system, including work order and purchase order creation as well as accurate asset information Close completed service orders and monitor open service order to minimize delays in service Interact and communicate with client personnel via face-to-face, telephone, and email File and retrieve quality documents within auditable system Accountable for SAP and Maximo data integrity through Move-Add-Change Process (MAC) and continuous inventory checks Provide first level of response for service order requests in the lab to help ensure technical staff arrives prepared Basic Qualifications: Associates Degree One plus years experience in administrative or customer service work Preferred Qualifications: Bachelor's Degree Administrative or Customer Service Experience preferably in a pharmaceutical R&D chemistry lab operations Use of SAP/Maximo systems and MS Office Suite, with advanced Excel skills Ability to work both independently and in a team environment Effective written and verbal communication skills Ability to prioritize multiple requests with different levels of urgency Strong organizational skills with attention to detail and accurate data entry