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DATE ADDED: Thu 12/09/2019

1St Line Analyst (IT Support)

Peterborough, UK

JOB TYPE: Temporary

SALARY: £10 - £11/hour

1st line Analyst (IT) - Peterborough

A well-known Technology based company is looking to recruit a 1st line Analyst ( IT) for their growing business within the city.. Temp to Perm.

Job Description:

* Proactively keeping customers informed on incident or request status and progress.

* Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.

* Adhering to incident management procedures

* Monitor, progress and resolve incidents whilst ensuring customer satisfaction.

* Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

* Accurately log incidents and ensure all relevant date is captured whilst logging the incident.

* Provide a point of technical escalation and expertise.

* Keeping up to date with the current standard procedures.

Knowledge and experience.

* Good knowledge of IT platforms, equipment and applications.

* Proven Customer service skills.

* Educated to GSCE level or equivalent in Maths and English.

* MS Office (Desirable)

* Windows Operating Systems (Essential)

* Citrix (Desirable)

* Cisco Telephony Systems (Desirable)

* Hardware troubleshooting of both desktop and server hardware (Desirable)

* Application support of applications from major vendors such as Netapp, Cisco, Microsoft, etc (Desirable).

Please call Preea or Mollie: (phone number removed)
Role: 1st Line Analyst (IT Support)
Job Type: Temporary
Location: Peterborough, Cambridgeshire,

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